Important Notice: NetSuite Test Outage Window on November 4th and 5th - Temporary Impact to Solution 7 Users

As part of NetSuite’s ongoing system planning and testing for the NetSuite2.com data source, NetSuite have scheduled a 48-hour test outage window from November 4^th 00:01 PST through to November 5^th 23:59 PST. 

During the window, Solution 7 will not function for customers connecting to NetSuite with the legacy (NetSuite.com) data source. Customers will instead receive the following error: 

How to Get Help 

If you are receiving the above error and need to build or refresh spreadsheets during the test window, please either: 

• Raise a support ticket with NetSuite saying that you are ‘Unable to connect to NetSuite using SuiteAnalytics Connect with the Legacy (NetSuite.com) data source’, or 

• Review our Phase 1 blog post or Phase 1 video guide and the Phase 2 blog post or Phase 2 video guide (or the full migration video series) for step-by-step instructions on how to migrate to the NetSuite2.com data source. 

The outage window is part of NetSuite’s wider improvement program to enhance reliability, security, and performance across systems. We encourage all customers to use the window as an opportunity to complete their migration to the NetSuite2.com data source. 

How to Check your Data Source 

To confirm whether you are affected by this outage: 

1. Open Solution 7  

2. Go to Configure 

3. In the Data Provider section of the dialogue box: 

• If you have NetSuite2.com selected, you are all set – no action needed. 

• If you have Legacy (NetSuite.com) selected, Solution 7 will fail to activate during the test window. 

IMPORTANT: Switching to the new data source is only one small part of the NetSuite2.com migration. All users on the legacy data source and all workbooks built with the legacy data source will need to test the NetSuite2.com data source functions correctly. 

Recommended Action 

We strongly encourage all customers using the legacy (NetSuite.com) data source to migrate to NetSuite2.com immediately.  Doing so will ensure uninterrupted access during this and any future NetSuite testing or outage windows.